On 17 July 2020 I 7:28PM called Asurion and told them my phone was not working. They told I had to fill out a claim. I filled out a claim from the Verizon Website and was told I would have get a notice within 3 hours to pay my deductible and set up shipping. At 10:28 17 July I did not receive a notice, so I called Asurion and was told I had to fix my affidavit. I adjusted the affidavit and I was told I would receive a notice for payment and shipping soon. On 18 July 2020 at 10:30 I did not hear from Asurion (+13hrs). I called and I was told that the adjusters wanted me to go to ICLOUD and turn off my find a phone. I completed and was told I would receive notification asap. 4:30PM 18 July 2020 I still did not revceive notification from Asurion, so I called and I was told my claim was denied because of a difference between malfunction and damage, which was never told to me previously. I asked for a manager. I have been on the phone with a Supervisor for 1.5 hours and he told me 30 minutes ago that the dates were wrong on my affidavit, which is probably a time zone issue from the 17 July 10pm phone call. I am also being told that the replacement will take 9 days to reach me. Please help.
No one with an iPhone should bother with Asurion, that's what Apple Care is for.
Far as claims, Asurion is for physical damage, water damage, lost/stolen. Malfunctions are under warranty.