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Back of phone broken
mscno20
Newbie

My phone fell out of my bag, and the back of my phone shattered. Is this covered by my mobile protection plan? 

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Re: Back of phone broken
vzw_customer_support
Customer Support

mscno20, I am sorry to hear that the back of your phone shattered. I am sure that is very frustrating, especially when something like that happens so fast. The good news is, if you have Total Mobile Protection insurance coverage, this does cover damage such as this. You would need to file a claim with Asurion either through phoneclaim.com or by calling directly at 888-881-2622. Please see the link for more information.

 

 

https://www.verizonwireless.com/support/equipment-protection-faqs/

 

 

JoshuaC_VZW

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