Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Backup Assistance difficulty
klash
Newbie

My husband just purchased an iPhone 4, which is the same type of phone I have.  When he installed backup assistance, using his phone number and on a separate itunes account, it pulled all of my contacts.  He then started deleting them and they deleted off my phone as well.  I looked on the faq for backup assistant and it said it could only be on one device at a time.  How can we stop this shared contacts?

Labels (1)
0 Likes
Re: Backup Assistance difficulty
tikibar1
Super User
Super User

Your husband needs his own Backup Assistant on his own MyVerizon account.

0 Likes
Re: Backup Assistance difficulty
vzw_customer_support
Customer Support

Keeping up with your contacts is very important klash and I can understand how difficult it is to have yours deleted because both of you have the same device. Let's get this fixed. The information provided by tikibar1 is correct. Your husband can set up his own online backup assistance http://tiny.cc/ngswvw . Also ensure he is signing out of itunes and you're signing into to your own itunes account. Please keep us posted.

KinquanaH_VZW

0 Likes