Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Backup Problems
JUABLA69
Newbie

something has happened to my ICloud app therefore my phone is no longer backing up my recent photos or contacts.  When I try to access my I Cloud app I get nothing and the same thing happens with I Tune.  Can someone help?

Labels (1)
0 Likes
Re: Backup Problems
vzw_customer_support
Customer Support

It is definitely important to keep a recent backup of your phone, JUABLA69. Let's see if we can't figure this out. What happens when you try to access the iCloud application? What error message do you receive when you try to backup?

JosephE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Re: Backup Problems
JUABLA69
Newbie

Nothing happens when I go to my I cloud app because it only pops up for a second and I go right back to my main screen on my phone.

0 Likes