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Battery issues

I'm having battery issues with my iPhone 5.  Last Sunday I was watching the Steelers-Dolphins game on the NFL Sunday Ticket app on my iPhone 5 and during the game I got a message that popped up saying that I had 5% battery life remaining.  My iPhone 5 was plugged into the wall the whole time so I'm not sure why this is happening.  I went to a local Verizon store and told a representative there the problem I'm having.  He looked puzzled and said that it could be a software issue.  Can anyone help?

Labels (1)
Re: Battery issues

Are you using iOS7?

Are the charger and cable authentic Apple certified ones?

Was the device actually charging while it was plugged in?