Do not be fooled into renewing a 2-year contract by the Verizon Wireless Trade & Upgrade Event like I was.
I purchased a new iPhone 5s because I would be break even with the $200 Verizon Wireless promised to give me for trading in my iPhone 4s.
However, Verizon paid almost $100 less, with no reason given on the gift card email, or the status page on their website.
I Worte an email over 10 business days ago, and I called over 7 business days ago. The email has gone unanswered, and the phone call was futile as I never received the promised return call.
The iPhone 4s I sent them had been replaced under Apple Care, and it was only a few weeks old. It was in perfect condition. I took photos to document (which I plan to include in my complaint against Verizon Wireless with the Florida Attorney General's office).
I am very unhappy with Verizon Wireless' unfair tactics in refusing to pay the agreed upon amount for a phone that was 100% perfect and had all the data wiped (including find my iPhone).
I am offended and insulted by the complete lack of communication and professionalism demonstrated by the complete lack of response by Verizon Wireless when I brought this matter to their attention in writing and over the phone.
I would strongly recommend an alternative to using Verizon Wireless' Trade & Upgrade Event, and I intend to follow up on this matter through all means at my disposal to ensure that Verizon Wireless does not continue to profit from its fraudulent behavior.
Sorry to hear about this. You should have sold it on eBay and fetched at least $200...