Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
Billing Issue

I’m a new Verizon customer and I have been having major issues. First I upgraded my phone to an iPhone 13 mini and Verizon sent me 2 iPhone 13 minis and charged me for both. Also my trade in that they said would be worth $550 Verizon said they never received although I have an email from Verizon confirming they received it and a Ups tracking saying it was delivered. I’m paying roughly $200 a month and I call and each month they say well your bill is your bill and we can’t change it but we will fix it next month… 3 months in and not fixed. Finally I know Verizon is struggling lately and I know the customer service is lacking but overcharging customers and keeping there money isn’t right. I’ve exhausted all options and need help before I go and submit this to the attorney general’s office.

Labels (1)
Re: Billing Issue

I know exactly how you feel.  They told me that my trade-in was worth $800.  I took the bait and discovered that it was only worth $400...even though I switched carriers from AT&T.  Now I have a device payment and I was never awarded the new customer promotion.  Soon, I too will be contacting the state attorney.  There is an ugly pattern going on here that is worth warning new customers.  Good luck.