Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I purchased an iPhone 11 Pro in Portland, OR, last Thanksgiving because of Verizon's Black Friday rebate promotion. To receive the rebate, I exactly followed locate store staff's instruction, ported in my phone number, filed the request forms, and I was pretty sure that my purchase meets all requirements. However, Verizon rejected my request and said my purchase is not in the promotion period.
I tried to contact the customer services and rebate center thousands of times, but every time they asked me to contact the other department and kicked me around like a ball. The rebate center asked me to contact the customer service department, which in turn asked me to contact the local store and the rebate center and promised that the store or the rebate center would solve my problem. But when I called the store, the staff refused to help and savagely hung up on me, while the rebate center kicked me back again to the customer service line.
I think proper faith management, abide by the promise to the customer should be the most basic standard of an enterprise like Verizon. I purchased the phone and switched to Verizon's unlimited plan, which is much more expensive than my previous carrier, because I want to get the rebate. However, when I paid and did all the steps required by Verizon, Verizon refuses to honor the promotion in their advertisement and treated me like a fool, kept kicking me around between their departments. I have bought so many phones, and I have not encountered this before, and it is really disappointing.