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Blocked E Sim
jessica8433
Newbie

Hi, after 6 months Verizon should unblock our iphone so we can use an E Sim. but nothing happened so far. now we are in europe and want to use the verizon I phone with the e sim. what do i have to do? thank you 

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Re: Blocked E Sim
vzw_customer_support
Customer Support

 

Hey there, Jessica! Verizon's phones are set up to automatically unlock once they've been active on our Network for at least 60 days. If, after that, they still aren't unlocked, we would want to look into the account it was active on, and see why it didn't unlock, and if it can be manually unlocked! *Matthew

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Re: Blocked E Sim
jessica8433
Newbie

hello matthew, thank you for the fast reply. no it did not unlock automatically. so we don’t know what to do now. can you check the account/device? thank you 

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Re: Blocked E Sim
vzw_customer_support
Customer Support

Hi there! Thanks for reaching out to Verizon Social Media. My name is Apollo, your Verizon account expert. Always happy to help any way I can. jessica8433, please contact us through Facebook or Twitter, for a personal assistance. 

>Apollo

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