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Buy One Get One iPhone 12 Pro Max 256gb
fantjos
Enthusiast - Level 1
‎11-19-2020 11:02 AM

I placed an order on 11/16 for the BOGO promotion for the iPhone 12 Pro Max.  I signed up for a new line of service for the Get phone as the promotion stated.  Signed the terms and conditions.  Paid for the taxes.  All was good and well until yesterday, 11/18, when I received notice that one phone was shipping but the other phone had been cancelled.  I am currently on the 3rd group with Verizon telling me there is nothing they can do as the promo ended yesterday on the 18th.  I have all the emails and screen shots of my account.  Has anyone had the same issue?   How am I able to have this resolved as I followed all the T&Cs Verizon laid out for the promotion?

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Re: Buy One Get One iPhone 12 Pro Max 256gb
vzw_customer_support
Customer Service Rep
‎11-21-2020 11:12 AM

I'm so sorry to learn about what happened with your orders, we always want that to go through smoothly. Tell me, what communication(s) via text or email have been sent to you regarding the canceled order? Do you have a device to trade-in? Please elaborate, thank you. 

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Re: Buy One Get One iPhone 12 Pro Max 256gb
mskce137
Enthusiast - Level 2
‎11-29-2020 04:01 PM

Yes, almost the same except they never shipped my phones and now they are saying that the sales rep never clicked the 'submit' button yet they gave me a receipt for the plan change.  Now the promo is over and I ordered custom phone cases with no phones.  I plan on taking them to court for the extra expenses of the plan change and phone cases if they don't honor the BOGO on the iphone 12's. Verizon needs to make it right.  

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Re: Buy One Get One iPhone 12 Pro Max 256gb
mskce137
Enthusiast - Level 2
‎11-29-2020 04:02 PM

If I elaborate with my issue that is similar will you assist in correcting it?  I know there is a record of the chat, yet all of your employees say they don't have access.  I call garbage.

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Re: Buy One Get One iPhone 12 Pro Max 256gb
mskce137
Enthusiast - Level 2
‎11-29-2020 04:04 PM

Look this up.  There is a scheduled call to the phone number on this account for Dec 1st at 11am

 

Receipt of transaction Verizon specialist Order No: 2911991 11/17/2020 @ 04:10 EST ETECH CHAT LUFKIN

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Re: Buy One Get One iPhone 12 Pro Max 256gb
vzw_customer_support
Customer Service Rep
‎12-01-2020 04:14 PM

We would be happy to review this matter with you. To allow us to do so, please contact us directly by leaving us a Private Note here, or contacting us online @VZWSupport on Twitter or Facebook. 

 

VZW_Robert

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