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Call support called but no reply
AppleVuser66
Newbie

Called and schedule call back twice.  Each call came through but no Verizon agent responding.  I just wanted to know if my old phone (Apple 😎 is lock.  I purchased/upgraded a new phone (App13) and will give old phone to a family member.  I just wanted to make sure the old phone is not lock to be used with a different carrier.  Please advise before I give my phone away.  Thank you.

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Re: Call support called but no reply
vzw_customer_support
Customer Support

Hello AppleVuser66,

 

Our devices are only locked for the first 60 days after purchase and activating on our network. After 60 days, the device unlocks automatically. https://www.verizon.com/about/privacy/consumer-safety/device-unlocking-policy Does this help?

 

-Christopher

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