Kathy12362, you came to the right place and let's keep working on getting this audio issue resolved. I know how important it is to have audio working on your phone. Have you updated the PRL lately by dialing *228 and option 2? Are there any Software Updates available on the phone? Also please Reset the Network Settings and test audio. http://vz.to/1HqXPYG Keep us posted and I look forward to hearing back from you.
GersonG_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!