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Calls not connecting and dropping, internet and text not working
ksuser01
Enthusiast

I have always had great reception with Verizon but for the past several weeks, I have had multiple problems. My phone rings, but when I go to connect, nothing happens. It looks like I'm connected but nothing comes through, and I can't hear anything. Sometimes I just have to hang up, and sometimes the call fails before I hang up. I have also had multiple calls fail once connected and numerous problems with texts not going through and no internet service. This is completely unacceptable. Why is this happening? I have had issues in multiple residential locations in the Kansas City area on the Kansas side.

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Re: Calls not connecting and dropping, internet and text not working
ksuser01
Enthusiast

Also, customer service is terrible. I did the chat, which walked me through multiple different re-sets which took a lot of time and required me to now re-set my wallpaper, my settings on apps and various other things. The re-sets didn't work so I finally got connected to a human in the chat who informed me there is a known issue in my area that will be fixed "as soon as possible" with no known timeframe.  This really is unacceptable. I am having trouble communicating with my teenage children and getting my nonprofit work done in my community-I keep having to come home where I can be on wifi.

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Re: Calls not connecting and dropping, internet and text not working
vzw_customer_support
Customer Support

One of our main goals is to provide you with reliable service and we are concerned to learn about these issues. To better assistyou, please tell us a little more. What model is your device and is the sofware up to date? Are you using Wi-Fi or Regular Calling?

~Maria Elena

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Re: Calls not connecting and dropping, internet and text not working
ksuser01
Enthusiast

It's a new iPhone 11, all software is up to date. I have switched to enable wifi calling because of the dropped calls. I received a response on the Verizon chat that there is a known issue in my area and they are working to fix it, but they gave no timeline for fixing it. I have 1 to 2 bars on a regular basis at my house and in neighboring areas. 

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Re: Calls not connecting and dropping, internet and text not working
vzw_customer_support
Customer Support

We always want you to have the best service possible, ksuer01. Wi-Fi calling is a great way to help with indoor service. Have you noticed an improvement since enabling this with your phone? To confirm, this is happening within Kansas City, Kansas, correct? -Nikki

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Re: Calls not connecting and dropping, internet and text not working
ksuser01
Enthusiast

I have had better calling at my house with wifi calling enabled but that only helps when I'm in my house. I currently have 1 bar at my house. This is in Mission Hills, Kansas and nearby suburbs in the Kansas City metro area. 

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