Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Camera and phone freezes up
MJEFE
Newbie

This is my second 5C in less than a year due to technical issues.   This time, my camera freezes up and I am unable to utilize the camera.  After visiting the local corporate store, I was told they can do nothing for me even though it didn't appear as though the phone was damaged.  This is a apple problem and if I wan to solve it with Verizon it would cost me a couple hundred dollars.  Otherwise wait for my upgrade.  Long story short, we are customers for nearly 20 years and this is the worst phone and customer service I have received,  am I out of options for a device that does not work correctly at no fraught of my own?

Labels (2)
0 Likes
Re: Camera and phone freezes up
vzw_customer_support
Customer Support

I use my iPhone camera to take basically all my pictures MJEFE. So having a camera that freezes up is not ok. I am sorry to learn that you've had 2 other replacements, your loyalty definitely speaks volumes with us and we want you to have a properly working phone. While we are able to replace with the same make/model, what I might suggest doing is checking with Apple directly. They may have an alternate option for you.
ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �CorrectAnswer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes