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Can I Retrieve Content That Was Deleted From The Cloud?
BABYCOOP2065
Newbie

Somehow my pics and videos on  I cloud got deleted how can I get them back

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1 Solution

Correct answers
Re: Deleted cloud content
andreas_vzw
Verizon Employee

We want to solve this mystery and get your content back, BABYCOOP2065. Has your device been reset? If this content is missing from your device, you do have the option of restoring from an iCloud backup. However, in order to restore from a backup, you will need to erase all content and settings. https://support.apple.com/kb/ph12521?locale=en_US

iCloud: Restore or set up your iOS device from iCloud

AndreaS_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Deleted cloud content
vzw_customer_support
Customer Support

We want to be sure your memories are retrieved. May we ask if anything occurred before this happened or did just check and realized this happened? *KL

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Re: Deleted cloud content
BABYCOOP2065
Newbie

No i just checked and my pics and videos were gone

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Re: Deleted cloud content
andreas_vzw
Verizon Employee

We want to solve this mystery and get your content back, BABYCOOP2065. Has your device been reset? If this content is missing from your device, you do have the option of restoring from an iCloud backup. However, in order to restore from a backup, you will need to erase all content and settings. https://support.apple.com/kb/ph12521?locale=en_US

iCloud: Restore or set up your iOS device from iCloud

AndreaS_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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