Can I replace my iPhone 4S for no charge if..

[Tommy31]

Can I replace my iPhone 4S for no charge if it is still within the 30 days from when it was purchased?

[tikibar1 · Accepted solution]

You can return/exchange it if you're within 14 days of purchase; there's a $35 restocking fee.

[Spiral]

The trial period for returns is now 14 days.  If you are beyond 14 days you will not be allowed to return or exchange for a different model phone.  In addition, if you are within the 14 day window and do return/exchange the iPhone 4s, there will be a $35 restocking fee for the returned device.

[rcschnoor]

No.

First of all, there is a 14 day return period, not 30 days.

Second, it would depend on whether or not there was any physical damage to the phone.

Lastly, you would have a $35 restocking fee.

[rcschnoor]

Boy, ninja'd by 2 separate people. I really have to up my game.

[Tommy31]

Thank you to all. No physical damage. One of the volume buttons is sticking and it is frustrating now and it may become worse if I wait. I am past the 14 day window by a few days. Bummer.

[rcschnoor]

Try bringing it to an Apple store. You may have better luck.

[Spiral]

Tommy31 wrote:

Thank you to all. No physical damage. One of the volume buttons is sticking and it is frustrating now and it may become worse if I wait. I am past the 14 day window by a few days. Bummer.

A warranty issue (defective hardware) would justify a replacement.  You would receive a refurbished iPhone 4s as the replacement.  I recommend that you go to an Apple store (if you have one close by) or a Verizon store to have them check out that sticky volume button.

Good luck.

[tikibar1]

ninjas are running amuck today!