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Can I reset my screen lock password?
missmissy452
Newbie

My phone's password was locked up.  Is there a way I can reset the password without losing everything?

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Re: Can I reset my screen lock password?
vzw_customer_support
Customer Support

missmissy452, I've been here, myself, so I know how disheartening it can be when forgetting the lock code/ assword on your phone. With the iPhone 4, there are no options to recover your password outside of fully restoring the device. The good news is that you can recover your phone based on the latest backup performed using iTunes or iCloud services. Here are the steps to restore your device http://bit.ly/11AZsoZ. Let us know if you need anything further.

TanishaS1_VZW
Follow us on Twitter @VZWSupport

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Re: Can I reset my screen lock password?
vzw_customer_support
Customer Support

missmissy452, I've been here, myself, so I know how disheartening it can be when forgetting the lock code/ assword on your phone. With the iPhone 4, there are no options to recover your password outside of fully restoring the device. The good news is that you can recover your phone based on the latest backup performed using iTunes or iCloud services. Here are the steps to restore your device http://bit.ly/11AZsoZ. Let us know if you need anything further.

TanishaS1_VZW
Follow us on Twitter @VZWSupport

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