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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Can I upgrade if...
KayMill
Newbie

My iPhone is acting up with the screen. I understand that I am eligible for an upgrade but the new iPhone comes out soon. I have insurance but I did not get the better deal to get just a replacement phone. I was wondering if I was able to get like a LG phone until the iPhone 8 comes out. Could I still use my upgrade for the iPhone 8 even though I switched to different phone?

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Re: Can I upgrade if...
Ann154
Super User
Super User

You could purchase a new phone at the full retail price in one lump sum and not affect your upgrade status. You can also purchase a slightly used phone from a third party retailer like Swappa too.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Can I upgrade if...
dexman
MVP
MVP

Have you taken the phone to Apple to see if it can be fixed?  That could be enough to keep you going until the 8 and 8+ are available for purchase.

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Re: Can I upgrade if...
KayMill
Newbie

That sounds good. I never heard of Swappa and I will check that out. Thanks.

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Re: Can I upgrade if...
KayMill
Newbie

No I didn't take the phone to Apple. I figured it is not worth taking it there being that I didn't get the better insurance.

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Re: Can I upgrade if...
dexman
MVP
MVP

I was thinking along the lines of trading in the existing iPhone and using the money towards the purchase of the new iPhone. ☺

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Re: Can I upgrade if...
vzw_customer_support
Customer Support

I know how important it is to have a working phone KayMill. I can see you're exciting to get the new iPhone 8.

 

As your fellow community members mentioned, you will still be eligible for an upgrade even if you activate a different phone you own on your line.

 

To use your current phone as a trade-in, it needs to be in good working conditions and free of physical and liquid damage.

 

What specific issues are you having with the screen on your phone? Which iPhone do you currently have?

 

 

JohnB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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