Can’t Receive Verification Codes from Instagram

[lkop18]

Hi, I have a IPhone XR and suddenly am not able to receive any verification codes from instagram. It has suddenly stopped working, and I was able to receive these messages only a few months ago, but now I am unable to. I can get Verizon Messages fine, but nothing else. i have had Verizon as a carrier from the day I got my phone and haven’t (to my knowledge) toggled with any settings.

[vzw_customer_support]

lkop18,

Getting verification codes from all the services you use can be crucial. We want to make sure we keep you connected to everyone you need to be in touch with on Instagram. We're here to help. What happens when they try to send you a message? Are you getting regular texts and iMessages still? 

AndrewT_VZW

[lkop18]

Thank you so much for the quick reply!!

I can get normal text messages still. They said that they sent a text message verification but i don’t receive any messages. i have confirmed that the phone number i entered was my own.

[vzw_customer_support]

That's never good news. Are you able to test and see if this happens with another phone number? Have you restarted your device since the issue started?

CoreyM_VZW

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