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Can't receive calls but can make them. iPhone 6s
Pepawayne
Enthusiast

Had the phone for week and a half and still no calls.

Labels (1)
Re: Can't receive calls but can make them. iPhone 6s
mama23dogs
Legend

Are calls going to voicemail?   Are texts coming in? 

IS do not disturb or ringer off?  (There are 3 ways to silence ringer)

Re: Can't receive calls but can make them. iPhone 6s
Pepawayne
Enthusiast

Do not disturb is not on, but thx. No moon on top. No one can get to the voice mail..it has a long ring then busy signal....

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Re: Can't receive calls but can make them. iPhone 6s
Pepawayne
Enthusiast

The three ways to silence ringer I don't think matters cause it's not going through..but I believe that would be by the disturb button, the quick side button, and turning it down right. Thx

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Re: Can't receive calls but can make them. iPhone 6s
mama23dogs
Legend

Yep.  Are you new to Verizon?   If so, your port may not be complete.  Is your previous phone off or SIM card removed.

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Re: Can't receive calls but can make them. iPhone 6s
bd94s10
Specialist

Did you upgrade from an Android phone? Are you using a new SIM card that came preinstalled in the phone or did you move your SIM from a previous VZW device?

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Re: Can't receive calls but can make them. iPhone 6s
vzw_customer_support
Customer Support

Pepawayne, we certainly want you to get your calls. We are here to help get you connected. Since this issue started have you dialed *73 from your cellular phone to make sure that call forwarding was not enabled? Are you able to make calls?
StevenG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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