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Cancel Trade In?
DrPeppercorn
Enthusiast
‎01-13-2020 01:55 PM

Is it possible to cancel a trade in?  I ordered a new I-Phone and opted to do an in store pick up.  When I went to the store, although the phone was in stock (and sitting in front of me), I was told that due to a system error I could not get it for another 72 hours.  Since then, I've been on the chat line and customer service line and gotten no resolution.  I found this discussion group in the process and saw that there are tons of people who did not have good experiences with the trade in program.

Now that something seemingly simple has been botched, I'm concerned about what the trade-in process will look like.  Is it possible to just cancel the whole thing?  I'm due for an upgrade, so it may just be beneficial to just begin again with a new carrier.

Any thoughts from those with more experience?

 

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Re: Cancel Trade In?
vzw_customer_support
Customer Support
‎01-13-2020 02:10 PM

I'm sorry to learn that you had a bad experience with the store pick up (https://www.verizonwireless.com/support/in-store-pickup-faqs/) option with your upgrade (https://www.verizonwireless.com/support/upgrade-device-faqs/) and trade-in (https://www.verizonwireless.com/support/trade-in-program-faqs/) process, DrPeppercorn.

 

You are a valued customer and we do not want you to consider a move from our Verizon family (https://www.verizonwireless.com/featured/better-matters/).

It is possible to cancel your order and start a new order if you prefer to do that. Please confirm at this link (https://www.verizonwireless.com/support/cancel-online-order/).

 

Does this information answer your questions fully?

 

AntonioC_VZW

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Re: Cancel Trade In?
DrPeppercorn
Enthusiast
‎01-14-2020 07:22 AM

Thanks for responding.  I looked at the links you shared, but it still does not shed light on why I couldn't pick up a phone that was in stock in the store I selected.  No one has been able to give me an answer and I feel like I've been bounced around from rep to rep with no resolution.  If I am truly a valued customer, why don't I have the phone I ordered?  Why hasn't the rep who committed to calling me back ever reached out?  It's pretty disheartening.

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