Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

Cancel iPhone 7 preorder
JUSSAR59
Newbie

I want to cancel my iPhone 7 Plus preorder, but there are no clear answers on how to go about this. Need halp!

Labels (1)
0 Likes
1 Solution

Correct answers
Re: Cancel iPhone 7 preorder
vzw_customer_support
Customer Support

@KITTIESAYURI


I'm terribly sorry to hear you're having problems accepting the Terms & Conditions for your new device order online. I want to ensure you're able to receive your device as quickly as possible.


Please reach out to us via chat here: http://vz.to/2fAAqBu, via social media here http://vz.to/2gcH5U7 or via phone here: http://vz.to/2fYKnXJ. We're looking forward to assisting you with your order.


@AnthonyTa_VZW

Follow us on Twitter @VZWSupport

View solution in original post

0 Likes
Re: Cancel iPhone 7 preorder
vzw_customer_support
Customer Support

Help has arrived, JUSSAR59. I'm sad to hear that you don't want us to send you your exciting new phone. Please respond to the private message I have sent you so we can better assist.

JosephE_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Cancel iPhone 7 preorder
NADAHU2
Newbie

Hello,

I want to cancel my iphone 7 plus pre order too.  Please help me.

Thanks,

Young

0 Likes
Re: Cancel iPhone 7 preorder
tionnab_vzw
Verizon Employee

NADAHU2, we understand that circumstances can arise as to why you want to cancel your order. Please respond to the private message that was sent to proceed.

0 Likes
Re: Cancel iPhone 7 preorder
JOSGIL53
Newbie

picked up phones at the apple store.  would like to cancel the preorder as well

thanks

0 Likes
Re: Cancel iPhone 7 preorder
kevinr_vzw
Verizon Employee

Help has arrived, JOSGIL53. I want to make sure that we get things taken care of for you ASAP. So we can go over the specifics, please respond back to the Direct Message that I sent you here. Looking forward to working with you.

KevinR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Cancel iPhone 7 preorder
KITTIESAYURI
Newbie

I need to speak with a Verizon rep about my order. Website won't let me accept/decline. Best Buy and Verizon store reps couldn't help either. Please help! Waited 90 minutes on hold with Verizon the other night, could not reach a human!

0 Likes
Re: Cancel iPhone 7 preorder
vzw_customer_support
Customer Support

@KITTIESAYURI


I'm terribly sorry to hear you're having problems accepting the Terms & Conditions for your new device order online. I want to ensure you're able to receive your device as quickly as possible.


Please reach out to us via chat here: http://vz.to/2fAAqBu, via social media here http://vz.to/2gcH5U7 or via phone here: http://vz.to/2fYKnXJ. We're looking forward to assisting you with your order.


@AnthonyTa_VZW

Follow us on Twitter @VZWSupport

0 Likes