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Cancelling free Disney+
mrrocketdog
Enthusiast

I am trying to cancel my Disney+ subscription offered through Verizon. I tried the first time, received a message it would take up to 15 minutes for my account to reflect the change. I then went to Disney to enroll directly for a year instead of monthly payments. When I signed in there, I received a message that I don't appear to be subscribed and would I like to sign up. After subscribing for a year in advance and checking to be sure everything is working, I went back to Verizon to see if my account was updated. It was not. My subscription is still active and has a cancel subscription button still available. I pressed it again and then received an error message and to try again later. Since then I have attempted several more times to cancel my free Disney+ subscription through the website. Twice I have chatted with a representative and neither could help me. I am receiving "There was an error in processing your request. Try again later." after I click to cancel Disney+.

Disney does not handle third-party subscriptions. If you use one of those, you need to communicate directly with them not Disney about your billing issues.

Reading about other people's bad experiences with Verizon's Add-on service management does not make me happy with my chances. 

What can I do at this point?

 

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Re: Cancelling free Disney+
Tigerstep
Specialist

Considering they removed rep ability to remove Disney+ awhile ago because customers had theirs removed when troubleshooting, it's My Verizon only.

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Re: Cancelling free Disney+
vzw_customer_support
Customer Support

Hello, mrrocketdog, we hope you are doing well. We understand your concern regarding the Disney+ subscription and would be happy to help. We sent you a Private Note to review your account information. Please meet us in private at your earliest convenience to better assist. 

VictorC_VZW

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Re: Cancelling free Disney+
mrrocketdog
Enthusiast

Thank you for your information. It was not what I was hoping for, but it does seem to be accurate.

 

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Re: Cancelling free Disney+
vzw_customer_support
Customer Support

If you need help cancelling Disney+, we're happy to help you. Please send us a Private Note for assistance.

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