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Cannot not remember passcode to get into my iPhone 6
mousebury
Newbie

I have an iPhone6. Been using it no problem. Received a text and tried to use thumbprint (which is normal) and it wouldn't accept it...tried several times; finally asked for passcode. Entered the only passcode I could think of and it tells me it's not right. Keeps shutting phone down after a couple of tries. HELP! I use this phone for business!

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Re: Cannot not remember passcode to get into my iPhone 6
vzw_customer_support
Customer Support

I am so sorry to hear that you're having trouble accessing your device, mousebury! If you are unable to get in with the password, you will need to restore your phone using iTunes to gain access.  http://bit.ly/1hqifoL

Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: Cannot not remember passcode to get into my iPhone 6
vzw_customer_support
Customer Support

I am so sorry to hear that you're having trouble accessing your device, mousebury! If you are unable to get in with the password, you will need to restore your phone using iTunes to gain access.  http://bit.ly/1hqifoL

Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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