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Cell service stopped working in my home
Kkbrit
Newbie

I used to be able to use my phone no problem in my house. It suddenly stopped working, dropped call or no service a few weeks ago and I don’t know how to fix the problem. It is my only phone. 

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Re: Cell service stopped working in my home
vzw_customer_support
Customer Support

Hello, Kkbrit. We are concerned to hear you are having issues with calls and service at your home address, and we are here to help. What is the make and model of your phone? CourtneyM_VZW

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Re: Cell service stopped working in my home
Kkbrit
Newbie

Apple IPhone XR. I have talked to AppleCare and they sent me a replacement phone to rule out a bad antenna. I also got a new SIM card. 

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Re: Cell service stopped working in my home
vzw_customer_support
Customer Support

Thank you for the information, Kkbrit. Is your device software up to date? Does it only occur at your home location? Are there other Verizon users experiencing the same issue? -ChristianP_VZW

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Re: Cell service stopped working in my home
Kkbrit
Newbie

Yes, software up to date at 14.2. Yes, just in my home. It used to work and then stopped. I don’t know about the neighbors. 

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Re: Cell service stopped working in my home
vzw_customer_support
Customer Support

Thank you so much for confirming and for the information. Are you using Wifi Calling or a network extender? 

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