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Chat now is never on. Never received data overage texts last month, now being charged for going over.
veryannoyed3
Newbie
‎09-17-2013 01:08 PM

Very unhappy.

Verizon is WAY more EXPENSIVE than ANY other provider and I can't even get customer service.  I am paying more for the smallest package than I would be for unlimited elsewhere.  I think it is ridiculous that I cannot use all the DATA THAT I PAY FOR WITHOUT BEING CHARGED EXTRA PER MONTH TO TURN IT OFF.

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Re: Chat now is never on. Never received data overage texts last month, now being charged for going over.
Ann154
Super User
Super User
‎09-17-2013 03:19 PM

Do you have overage messages alerts turned on in your account?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Chat now is never on. Never received data overage texts last month, now being charged for going over.
veryannoyed3
Newbie
‎09-19-2013 10:31 AM

Yes! I went on the website close to the end of my last cycle just to make

sure that they were all on. I did not receive the emails either (last

month, not this month)

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