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Connectivity issues since October
med1311
Newbie
‎01-02-2018 05:38 AM

I have the unlimited plan with 2 phones on the plan.  I have never had issues connecting to the internet while roaming, since October I can not connect to the internet unless using home or work wireless.  Any answers? The reason I have kept Verizon and not switches is because I was always able to connect if I can not there are plenty of cheaper plans out there.  Thanks.

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Re: Connectivity issues since October
vzw_customer_support
Customer Service Rep
‎01-04-2018 05:46 AM

We thank you for being a loyal customer, med1311. Of course,  we do not want you to have to look anywhere else for a new service provider. Are you roaming in the US or in a different country?

What is the signal like when you are not able to connect to the internet? We would love to check on this with our troubleshooting steps http://vz.to/2jMdp1n to make sure you have the best experience possible.

 

TamaraH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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