Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Contact names not showing in Message list.
dwengs
Newbie

Since updating my phone, the contacts listed in my message list, phone call history, and even Favorites are listed by number instead of by name. The names are still in my Contact List, just not sure why they aren't showing when used or when I receive calls or texts.

I tried some trouble-shooting. I called *228 and chose option 1 in the call menu. I also did a hard reset of my phone. I also tried to Reset Network Settings under "General" in my phone settings. These are all recommended actions that I have read about online that worked for others with my same problem. However, they did not work for me. Any ideas?? Why did this happen in the first place?? Thank you!

Labels (1)
0 Likes
Re: Contact names not showing in Message list.
vzw_customer_support
Customer Support

Lets show that phone who's boss, dwengs!

Did you perform the update through iTunes or WiFi? I recommend pressing & holding the sleep and home key until the Apple logo appears. This will allow a reboot that will restore the proper names on each contact. Keep me posted!

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

0 Likes