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Customer service

Verizon customer service ZERO  I’ve been trying to get either the milt discount and or First responder for over a year as I’m in both categories and I frankly I get ZERO FOR CUSTOMER SERVICE.  Live asked questions mk that txted questions because no one will talkie to you or walk u thru the process.  U go to the website and they ask questions that mk no sense to me but talking to someone would help.  Customer service ratting ZERO