Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

Damaged device fee question

I bought an iPhone X a little more than a month ago, the speaker since day 1 has begun crackling at high volume. Today, the certified like new replacement came in, my question is my old iPhone X has scratches on the stainless steel and display. These scratches are barely visible. They’re only visible if you shine a light directly on the display, they can be felt if you run your fingernail over them. The stainless steel scratches are less visible, will I be charged a damaged device fee?

Labels (1)
Re: Damaged device fee question

No, that is considered normal wear and tear. I've never heard of someone getting charged for such minor "scratches" on a device. You will be fine.