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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!

I have an iPhone X since April 2018, I have the insurance on it, it costs me $13 a month to cover the phone.

I wanted to replace the back after I dropped it and cracked the back, the Verizon store told me it was a $200 deductible, I am so bummed, not that you can see it with the case on it, but when I go to trade it in, it won’t be worth full price, because it is flawed!

is there anyway to replace the back without going through the insurance??

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Re: Deductible
Customer Support

We can certainly understand wanting to ensure your phone can receive full value during a trade-in in the future, and are happy to assist. The only option, aside from an insurance claim, would be a 3rd party repair shop. This is not recommended as it is possible for a non-authorized repair to void your warranty. It is however, your device, and we want to make sure you know all the options.