Dent on iPad Pro 2018 Ordered Online

[ENTZOE]

Hello - I just received my iPad Pro yesterday. After i opened it from the box and activiate it, and finally put the screen protector... to my surprise I noticed a big dent on the side of the iPad.. 

Here are the photos

https://imgur.com/gallery/Z8neqsU

I tried searching over the internet and see if somone expereinced the same thing... alas....someone did get the same incident....happened around 3 mos ago...

Here's that person - https://www.reddit.com/r/verizon/comments/a26koi/ipad_pro_dented_in_box/#bottom-comments

Had anyone experienced getting a damage iPad Pro from mail?

I already called Verizon specialist and created a ticket. They told me it will take 2-3 days to get resolved.. So frustrating.. I never had an issue with my 2 iphone x, iphone xs max, and apple watch 3 and 4 orders previously...

[vzw_customer_support]

I apologize for the inconvenience and your efforts are greatly appreciated. Let's look into the status of the ticket. I will be sending you a Private Message momentarily.

Thanks,

AyaniB_VZW

[bearone21]

purchased from from verizon or amazon??

[ENTZOE]

From Verizon