Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Device Swap error - We are unable to find the details in our system for this device.
joshadam84
Newbie

Hello. I recently purchased a new phone and added a new line to my account. The website said I should be able to swap devices on the account; however, I keep getting the error in the subject.

 

Would someone please be able to assist?  I'd just like to swap the phone numbers of two phones on the account.

 

Thanks.

0 Likes
Re: Device Swap error - We are unable to find the details in our system for this device.
Doggo
Contributor

Swap the sim cards around.

0 Likes