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Device Swap error - We are unable to find the details in our system for this device.
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Hello. I recently purchased a new phone and added a new line to my account. The website said I should be able to swap devices on the account; however, I keep getting the error in the subject.
Would someone please be able to assist? I'd just like to swap the phone numbers of two phones on the account.
Thanks.
An Accepted Solution is available for this post.
Re: Device Swap error - We are unable to find the details in our system for this device.
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Swap the sim cards around.