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Dropped calls 10xr
Untermike
Enthusiast

I have a 10xr. I live in a mountain area west of Denver Colorado. Lately I can hardly get through a conversation with out the call dropped. I have WiFi calling turned on but it does not seem to help. 

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Re: Dropped calls 10xr
vzw_customer_support
Customer Support

We all rely on our cellular service. A dropped call is not the experience we want you to have. Do you also have calls drop in other areas?

 

-NoahS_VZW

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Re: Dropped calls 10xr
Untermike
Enthusiast

Yes but not as often. Of course I am not on my phone as much in other places.

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Re: Dropped calls 10xr
9wood
Specialist

Been reporting signal problems for months got nothing but script reply and hung up on 2 weeks ago a tech was scheduled to repair tower i.e actually go there still not fixed just more excuses

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Re: Dropped calls 10xr
Untermike
Enthusiast

It has not been a problem before now. Started in the last month or so.

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Re: Dropped calls 10xr
vzw_customer_support
Customer Support

Having clear and consistent phone calls is vital. In which zip code are you located? Does this only happen while indoors? 

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Re: Dropped calls 10xr
Untermike
Enthusiast

Zip code is 80401

it happens mostly indoors. Occasionally outside but mainly when there is no signal.

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Re: Dropped calls 10xr
vzw_customer_support
Customer Support

It is disturbing to hear that you have experienced such a change in service this past month, Untermike. We want to be sure we leave no stone unturned. We have sent you a Private Note to continue troubleshooting.

 

GeorgeS_VZW

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Re: Dropped calls 10xr
vzw_customer_support
Customer Support

Utermike, we definitely want to help make sure that you can get the service you need. Does this same issue happen whenever you are in any building? JoseL_VZW

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