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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

Existing Customer Phone Upgrades

I am a customer of Verizon for 15 years, and yesterday we went in to get my wife a new phone. We saw some of the promotions that get a second iPhone 11 free, but I was informed this was only on a new line. This is really unfortunate, and I would love to talk to someone in customer loyalty. I am considering leaving Verizon and returning my wife’s phone if nothing can be done. Pretty poor that the deals are only for new people and not the long time customers. How can I get an upgrade for myself for free, similar to the stuff for new lines?  Do I really need to cancel one of our lines and re-open one or leave Verizon?

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