Face ID not working

[KAEYSR]

My iPhone X Face ID stop working and I?m waiting for replacement which will arrive 12/13/17 and bought accessories like glass screen and case at the store.. since it?s not my fault that I got a defective iPhone and paid for an expensive glass screen... my question is will Verizon replace my glass screen too?

[vzw_customer_support]

We're sorry to hear your face id did not work with your new phone, KAEYSR. We're glad to hear a replacement is on the way for you. Protecting the device is important, we can definitely look into replacing the screen protector. Where did you purchase the screen protector? What is the make and model if the screen protector?

DanielleR_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[KAEYSR]

Here’s the address

7030 S Rainbow Blvd, Las Vegas, NV 89118

Sent from my iPhone

[adamb_vzw]

Thank you for the address information, KAEYSR.  I will be sending you a private message so we make sure that your concern is resolved.

AdamB_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[arpanshah1990]

Check some of this possible solution to fix Face ID not working problem

[Brandyls76]

It is not a good phone. I hate it I am stuck with it.