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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
False billing
Adelante
Newbie

Anyone had this problem with Verizon? I've grown used to the bill padding, the false charges but the new one is this: I got a new iPhone 11 in December and a second one FREE per their promotion. Now they have changed the device on my bill to a Samsung Galaxy, (even though I am holding the second iPhone in my hand) in order to negate the free phone promotion and BILL me for a phone I do not even have! This is the most dishonest, unethical company I have ever dealt with. Anyone up for a class action? I am so done with them!

Labels (1)
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Re: False billing
Tigerstep
Specialist

That doesn't make sense. Did this happen at a store?

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Re: False billing
Janhcrocker
Newbie

I had this problem also. They padded my bill with a service I did not request. And they will not remove the charges

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Re: False billing
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: False billing
vzw_customer_support
Customer Support

We want to ensure your billing is reflecting the proper services and charges, Janhcrocker. We are here for support and always happy to help in any way possible. Please send us a Private Note to get started. 

 

CheyenneS_VZW

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