Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How can I complain to corporate?
kellyryan1224
Newbie

I ordered an upgrade for my current phone through the Verizon app on March 28. When the phone arrived from UPS, the box had been opened and the phone stolen. I opened up a claim with UPS and with Verizon. Verizon claimed that I can only get a replacement phone once an "investigation" has been completed. No one from Verizon ever contacts me about this investigation. I have to continuously follow up with the matter. More importantly, the investigation with UPS has nothing to do with me. A replacement should have been sent out immediately because the phone never arrived. Now my current phone, which I was trying to trade-in, is showing that it is not available eligible for trade in. How do I complain to corporate? I am ready to switch carriers at this point.  This has been a nightmare. 

Labels (1)
0 Likes
Re: How can I complain to corporate?
rcschnoor
Super User
Super User

Verizon Wireless
Correspondence
P.O. Box 408
Newark, NJ 07101-0408

0 Likes