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How can I find if my estimated ship date has changed?
Beachdog26
Member

My order email said ship of 10/7.  Subsequently website said new orders for same phone would ship 10/3.  How can I find out if my estimated ship date has changed?

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Re: How can I find if my estimated ship date has changed?
JPuleo1
Member
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Re: How can I find if my estimated ship date has changed?
JPuleo1
Member

Follow that link..you will need to put in your preorder number and your last name to pull up your expected ship date.

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Re: How can I find if my estimated ship date has changed?
Beachdog26
Member

I did that. It only shows the order date, order number, and that it is processing.  Been like that since I placed the order on 9/15

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Re: How can I find if my estimated ship date has changed?
JPuleo1
Member

Wow..thats a new one on me?? Unbelievable how inconsistant their procedures seem to be. 

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Re: How can I find if my estimated ship date has changed?
vzw_customer_support
Customer Support

I'm sorry Beachdog26! As you mentioned, that confirmation should have the order date and then the delivery date. Once it ships, the tracking number will be updated. Until then, it will only show as processing.

Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

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