How do I cancel service on my device?

[Mamaw68]

How do I cancel service to an iPhone 4 that I don't have and the contract is completed.  I am being billed monthly after requesting that this device be removed from my plan at completion of contract time

[Tidbits]

Call in and cancel that's the only way.

[Mamaw68]

I have done that but other than being put on hold and then cut off I have not been able to accomplish anything and I am still being charged for a phone I no longer have and was told it would come off at the end of the contract, but did not. so just who do I have to talk too, how long am I going to be charged for service for this  phone before someone follows through.  How about a number that someone will actually follow through with my request?

[vzw_customer_support · Accepted solution]

Mamaw68, paying for something you don’t use is never fun. I can definitely provide help and the financial relief on your account. I have sent you a private message so that I can provide you the help you deserve.
NatashaA_VZW
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