I had 3 iphone 6 phones added to my account along with various add-ons. This occurred on 03/20/2015 and the fraud dept removed the phones, but now I am showing disconnection fees for 3 phones that I never owned on my new bill. Also, there is $249.04 of equipment upgrades to those deactivated phones that I am being billed for. I have spent close to 2 hours on 03/21/2015 dealing with the "fraud dept" but I still have these fees? I called again on 03/26/2015 and spent another 45 minutes and was essentially hung up by the same "fraud dept" saying this is a data issue and not a fraud issue. All the equipment charges that are left on my bill are for the iphone 6's that I do not and have never owned. I have 2 iphone 5's and have had for about 8 months.
The disconnection fees for phones that were illegally added to my plan is a nice touch also. Fraud lady showed little concern about that and said I have to pay a disconnect fee? I guess I didn't think I needed to pay a fee for phones I never owned or authorized on my account.
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