Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

How do I get my iPhone to start up past the apple screen?
Shrtbgd
Newbie

My son has I phone 5 and it is just staying on the apple screen what can I do if anything?

Labels (1)
0 Likes
1 Solution

Correct answers
Re: Help please
vzw_customer_support
Customer Support

Thanks for reaching out, Shrtbgd.  We’ll get that phone working again for you. Before we complete the more complex steps, try this. Hold both the home and power buttons at the same time. When the Apple boot logo appears, let go of the power button but continue holding the home button. Many times this gets the phone back on its feet.  In the event that the phone is in the same position, then we are going to need to get the iPhone into recovery, and use iTunes to restore it. Here’s how to get it into recovery mode. http://spr.ly/6588BGlaC
DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

0 Likes
Re: Help please
vzw_customer_support
Customer Support

Thanks for reaching out, Shrtbgd.  We’ll get that phone working again for you. Before we complete the more complex steps, try this. Hold both the home and power buttons at the same time. When the Apple boot logo appears, let go of the power button but continue holding the home button. Many times this gets the phone back on its feet.  In the event that the phone is in the same position, then we are going to need to get the iPhone into recovery, and use iTunes to restore it. Here’s how to get it into recovery mode. http://spr.ly/6588BGlaC
DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes