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How do I prevent an app from using so much data?
tedarimoto
Enthusiast

My mother uses video app at home wifi, which is great.  When outside, she uses the video app and my data use skyrockets.  I try to turn off the video app use of cell data on 6s plus, but it does not work.  Why can't I control video app cell data use?  Help!

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1 Solution

Correct answers
Re: 6s plus cell data utilization
Weth
Legend

You went to settings - cellular and turned off cellular data for that app there?   Try rebooting phone.  Also look to see if there is option to use lower resolution stream. 

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Re: 6s plus cell data utilization
Weth
Legend

You went to settings - cellular and turned off cellular data for that app there?   Try rebooting phone.  Also look to see if there is option to use lower resolution stream. 

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Re: 6s plus cell data utilization
tedarimoto
Enthusiast

Rebooting worked, thank you.  Yes, I went to settings to try and turn-off cell service.  Each time mother is outside of wifi area and may use cell service, I will try to remember to reboot.

Re: 6s plus cell data utilization
vzw_customer_support
Customer Support

We want to ensure this gets resolved. Was what was recommened a correct resolution? If not, may we have some further details so we can offer support? KleoL_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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