Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
How do they know it’s my trade in?

I am sending my iPhone 11 in for a trade in value. I have wiped all my info from my old phone and And NO where on the box has my information. How will they know it’s mine to apply credits!?

Labels (1)
Re: How do they know it’s my trade in?

Your IMEI.

Re: How do they know it’s my trade in?
Customer Support


Just like Doggo had mentioned, the IMEI of your phone is how a trade-in gets processed. You should also be using the correct return label for your trade as well - sending it back to us with the wrong information will always result in avoidable issues, so please make sure you provide accurate info. It is always recommended to write down what your return label's tracking number is, but we also provide you with a Submission ID, which can be used here to track the status of your trade: . Does that help with what you wanted to know?