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I can no longer receive voicemail on my iphone. The greeting is different and when someone leaves a VM, I never get it. This is recent...2 weeks maybe. Any ideas out there?
ROBDOW28
Newbie
‎08-03-2016 03:23 AM

I can no longer receive voicemail on my iphone. The greeting is different and when someone leaves a VM, I never get it. This is recent...2 weeks maybe. Any ideas out there?

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Re: I can no longer receive voicemail on my iphone. The greeting is different and when someone leaves a VM, I never get it. This is recent...2 weeks maybe. Any ideas out there?
vzw_customer_support
Customer Service Rep
‎08-05-2016 03:27 AM

This is certainly concerning to hear, Robdow28. Do you have Basic Voicemail or Visual Voicemail? I want to make sure that we find out what is causing all these issues.


HarleyE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: I can no longer receive voicemail on my iphone. The greeting is different and when someone leaves a VM, I never get it. This is recent...2 weeks maybe. Any ideas out there?
SuzyQ
Community Leader
Community Leader
‎08-06-2016 12:15 PM

Check you r call forwarding settings ... or remove any call forwarding that may be set by dialing *73, listen to the tones, then hang up.

Turn Call Forwarding Off from the Device | Verizon Wireless

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Re: I can no longer receive voicemail on my iphone. The greeting is different and when someone leaves a VM, I never get it. This is recent...2 weeks maybe. Any ideas out there?
JMTM18017
Newbie
‎09-30-2016 04:02 PM

I'm so angry right now since it seems I have the same exact problem and there seem to be no answers on how to fix it anywhere--- online, on the news, on the Verizon website.

I've been expecting important phone calls, and nobody can leave me messages! I cant answer the phone while I am at work or while I'm driving!

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Re: I can no longer receive voicemail on my iphone. The greeting is different and when someone leaves a VM, I never get it. This is recent...2 weeks maybe. Any ideas out there?
jodesrevenge07
Newbie
‎10-13-2016 11:51 AM

Will try and see if this helps thank you

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Re: I can no longer receive voicemail on my iphone. The greeting is different and when someone leaves a VM, I never get it. This is recent...2 weeks maybe. Any ideas out there?
owenw4rd
Enthusiast - Level 2
‎10-17-2016 08:32 AM

I just transferred to VW from straight talk and I have the same problem. Voicemail is not working.

Dialing *86 returns this message: "You are not authorized to use that service." Dialing my number returns a busy signal. *73 doesn't fix it.

I spent 2 hours on the phone with VW over the weekend trying to get this resolved. I have an open support ticket with Tech Support (NRB000008631582), but haven't heard back.

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