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I have an iphone 5 and cannot send email, server refused user...
jwhitt
Newbie
‎12-07-2012 06:50 PM

I have an iphone 5 and cannot send email away from home. It works fine at home over my home WiFi. But when away from home on Verizon wireless if I send an email I get an error: "the server refused user >Personal email address deleted< your message has been added to drafts". What do I need to do to fix this? My wife has the same problem with her iphone 5.

Message was edited by: Verizon Moderator

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Re: I have an iphone 5 and cannot send email, server refused user...
vzw_customer_support
Customer Service Rep
‎12-13-2012 11:35 AM

Hi Jwhitt
Rats! Emails should work on our network!  Let's get this fixed. It may be the way the email is set up on your device. Here's an awesome link on apple's site to help you: https://discussions.apple.com/thread/1288908?start=0&tstart=0 If that doesn't fix the problem I would recommend reaching out to road runners site. They normally have email set up walkthrus.

Please reach out to us if you run into any issues.

Thank you
JoeL_VZW
Please follow us on twitter @vzwsupport

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