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I have deleted all voice messages by tapping delete and clear all. When a call goes to voicemail now caller gets message that mailbox is full. But it is empty. How can I correct this so voice messages can be left?
harvellwilliams

I have deleted all voice messages by tapping delete and clear all on my iphone6.  However when a call comes in and goes to voice mail there is message saying mailbox is full.  How do I fix this so voice messages can be left?

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Re: I have deleted all voice messages by tapping delete and clear all. When a call goes to voicemail now caller gets message that mailbox is full. But it is empty. How can I correct this so voice messages can be left?
bd94s10
Specialist

I'd do a chat with VZW on the main website. This maybe something they need to resolve on their end.

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Re: I have deleted all voice messages by tapping delete and clear all. When a call goes to voicemail now caller gets message that mailbox is full. But it is empty. How can I correct this so voice messages can be left?
vzw_customer_support
Customer Support

@harvellwilliams


I want to ensure you are able to receive all of your voice mail messages on your iPhone 6 device.


Can you confirm if the actual messages are deleted from the system by dialing *86 then Send?  Did your device have a data connection (cellular 3G or 4G/LTE, or WiFi) at the time you deleted the voice mail messages?  Also try soft resetting the device by following these steps: http://vz.to/1Od8EGs (Restart your iPhone).  Please keep me posted.


AnthonyTa_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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