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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

I need help
bobby1984
Newbie

How do I access my PUK code if I am locked out of my phone? It says to call the carrier but I can not call anyone because it locked me out.

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Re: I need help
kaebfly
Champion

If you log in to My Verizon you should see it. Click on "Device" (you should see this in the options below "I Want To..."

Then you will see info that looks like this:

xxx-xxx-xxxx

Device Model: Apple iPhone 5 - x GB in Black

Device ID: xxxxxxxxxxxxxxxxxxx (SIM)

About My Device

Device Manual

Device Actions

Unlock SIM (PUK) Now

Click on the link under Device Actions. You will see your default pin and PUK. This is assuming that you have the iPhone 5...this doesn't appear to show for iPhone 4/4s

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