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I phone data usage spike

We have the 8 gb plan and have never gone over on our data usage.  the past 3 months we have had huge data spikes on one of our devices.  We have had the cellular data off and are seeing spikes at 3am.  In the past we have purchased more data and it is gone overnight.  I have called verizon multiple times, gone to the stores, spoke with It and all they do is try to sell us more data.  After 20 years I am resdy to leave Verizon.  Everyone says the issue is above their grade level.  


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Re: I phone data usage spike
Customer Support

Cfrusk I'm sad to learn your issue has not been resolved. You mention turning off cellular data but you want to make sure both voice and cellular data are off. We have also sent you a private message here on this platform.-Dolores