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I purchased an iPhone 5 yesterday and still do nit have all of my contacts.
Cboling001
Newbie
‎09-15-2013 01:23 PM

I purchased an iPhone 5 yesterday and still do not have all of my contacts. I have backed my iCloud up and still do not have them. Any ideas?

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Re: I purchased an iPhone 5 yesterday and still do nit have all of my contacts.
vzw_customer_support
Customer Service Rep
‎09-17-2013 01:32 PM

Hey there Cboling001,

Congrats on the new iPhone 5. I have it myself and it truly is a great phone. I am clumsy when it comes to remembering numbers so I understand the importance of transferring numbers. Let's get you back up and running.

Are you missing a majority of your contacts? Which phone did you have before the iPhone 5? Did you run back up assistant? If you ran back up assistant on the previous phone I would recommend downloading it form the Apple App store and try restoring your contacts that way.  Keep us updated with results.

NicholasB_VZW
Follow us on Twitter @VZWSupport.

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